But, i have a question...
Where is the company based?
VirtUK is based in the United Kingdom. The majority of our staff work from home and access our internal network via our secure VPN. This then in turn enables the support representative to resolve all issues promptly, without having to contact a higher line of support.
What payment options do you allow?
Currently, we accept PayPal and Google Checkout. Please use one of these if you plan to pay via debit or credit card. If you would like to pay via another method, please contact us.
Do you have an uptime guarantee?
Yes, we guarantee a 99.9% uptime, monitored on a monthly basis. Please note that this excludes planned maintenance time, notice is always given 48hours minimum in advance. We operate a strict SLA which will compensate those effected by uplanned downtime, you can read the SLA by clicking here.
What operating systems/linux distributions do you support?
Currently, all VirtUK staff are trained to provide support in the following distributions:
- CentOS 5.2
- CentOS 5.3
- CentOS 5.4
- Debian 4.0
- Debian 5.0
- Fedora Core 9
- Gentoo 2008
- Slackware 12.1
- Ubuntu 8.04
- Ubuntu 8.10
- Ubuntu 9.04
These operating systems come in both i386 and x86_64 packages. This means you can use your 64bit applications without any compatibility problems. Please note that if you would like a different linux distribution to those on this list, you can always contact us and one of our technicians maybe able to create you the desired template.
Where are your servers based?
VirtUK co-locate all of its hardware with in Maidenhead, England. This enables us to physically enter the datacentre should there be an issue with any of our hardware and replace it accordingly. Latency replies to all over Europe are minimal, meaning with our level of service and the performance of your virtual server, it means people outside the UK have a speedy hosting experience with us too!
How do I go about requesting a PTR/reverse DNS record?
If you would like to request a reverse DNS record then simply submit a ticket to the helpdesk located and enter your virtual server IP and the domain you would like it to resolve too.